
Frequently Asked Questions
What is the difference between a Heat Pump Tumble Dryer and a vented or condenser dryer?
What is the difference between a Heat Pump Tumble Dryer and a vented or condenser dryer?
A heat pump tumble dryer recirculates warm air through the drum rather than venting it out or using an electric element alone. This typically draws less electricity per cycle. The Heat Pump Tumble Dryers collection covers this type specifically.
What is the difference between a Compressor Dehumidifier and other dehumidifier types?
What is the difference between a Compressor Dehumidifier and other dehumidifier types?
Compressor Dehumidifiers cool incoming air over a refrigerant coil to extract moisture, making them effective in warmer rooms. The broader Dehumidifiers collection includes additional types suited to different conditions and room sizes.
Which collection is right for a damp bedroom or small flat?
Which collection is right for a damp bedroom or small flat?
For moisture and condensation in living spaces, the Dehumidifiers collection or the Compressor Dehumidifiers collection are the relevant starting points. The right choice depends on the size of the room and how warm it typically stays.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Contact us as soon as possible at enquiries@salty.uk or on +441711953136 (Monday to Saturday, 9 am–6 pm). If the order has not yet been dispatched we will do our best to make changes. Once dispatched, the 30-day returns policy applies.
What rights do I have if a product develops a fault?
What rights do I have if a product develops a fault?
All products are covered by your statutory rights under the UK Consumer Rights Act 2015. If something goes wrong, contact us at enquiries@salty.uk and we will advise on next steps. Where applicable, a manufacturer's warranty may also apply under that manufacturer's own terms.
Where do you ship and how long does it take?
Where do you ship and how long does it take?
We ship to the United Kingdom. Free delivery on all orders to the UK. Processing time: 1–2 working days. Total delivery time: usually 3–6 working days.
Do you ship internationally?
Do you ship internationally?
We currently ship to the United Kingdom. Orders to other countries can't be placed at the moment.
What is your return policy?
What is your return policy?
You can return items within 30 days of delivery. Return shipping is free. Refunds are processed within 14 days after we receive the return. Full details are in our return policy.
How can I track my order?
How can I track my order?
When your order ships, we email you a shipping confirmation. You can also check the status on our Track order page.
How can I contact you?
How can I contact you?
Email enquiries@salty.uk or call +441711953136 (Mon–Sat, 9 AM–6 PM). You can also use our contact form.



