Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Orders are processed within 1–2 business days and typically arrive within 4–7 business days in total. As soon as your order ships, we email you a tracking number so you can follow your delivery.

How much is shipping?

Shipping is free on all orders.

Do you ship internationally?

We currently ship within the United Kingdom. If you have a question about a delivery outside this area, email us and we'll do our best to help.

Can I track my order?

Yes — once your order ships you'll automatically receive an email with your tracking number and a tracking link.

Can I cancel my order?

Orders can be cancelled any time before they ship — contact us as soon as possible at enquiries@saltyearth.uk.

Payment

Which payment methods do you accept?

We accept: visa, mastercard, apple pay, google pay.

Is my purchase secure?

Yes — our store uses SSL encryption and all payments are handled by certified, PCI-DSS compliant payment providers. We never see or store your full card number.

Products

Do you have a physical store?

No — we are an online-only store and do not operate a walk-in shop. All orders are placed through this website; if you have any questions, reach us by email and phone.

Do you offer bulk or wholesale orders?

Yes — for larger quantities or business customers we're happy to prepare an individual quote. Email us at enquiries@saltyearth.uk with the item and quantity you need.

Returns & Refunds

Can I return items?

Yes — you have a 30-day return window from delivery on eligible items. See our Refund & Returns policy for full details.

My item arrived damaged or defective — what do I do?

If an item arrives damaged, defective, or incorrect, contact us straight away at enquiries@saltyearth.uk — ideally with photos and your order number. We'll arrange a replacement or refund. See our Refund & Returns policy for details.

How do I exchange an item?

To exchange an item for a different one, just email us. The process works like a return — see our Refund & Returns policy for the details.

How do refunds work?

Once we receive and inspect your return, we refund your original payment method within 14 days. Depending on your bank, it can take a few additional business days to appear on your statement.

Is there a warranty on the products?

Under the Consumer Rights Act 2015, the goods you buy must be of satisfactory quality, as described and fit for purpose. This is in addition to any manufacturer warranty and does not affect your statutory rights.

Contact & Support

How do I reach customer service?

Email enquiries@saltyearth.uk or call +441711953132. We're available Mon–Sat, 9 AM–6 PM.